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Kyoto Bonsai Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Information relating to compliments or complaints

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We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Marketing preferences

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We collect or use the following information to prevent, detect, investigate or prosecute crimes:

  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)

  • Financial transaction information

  • Information relating to health and safety

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We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Purchase or viewing history

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We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

  • Financial transaction information

  • Health and safety information

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We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Payment details

  • Account information

  • Purchase or service history

  • Customer or client accounts and records

  • Information relating to health and safety

  • Correspondence

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Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To provide goods and services to customers, to administer accounts, payments and recovering debts, to send relevant marketing and to provide good customer service

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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To efficiently provide and administer customer accounts

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Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To prevent and detect crime relating to our premises, staff and visitors

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Our own legitimate interests in running a successful business includes contacting our customers with marketing material and it is in the interests of our customers who like to hear about our products and offers

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Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • It is in our interests in running a successful business that values feedback and in the interests of those who provide feedback to have any complaint properly handled

Where we get personal information from

  • Directly from you

  • CCTV footage or other recordings

  • Suppliers and service providers

  • Third parties:Customers

Contact details

Post

Kyoto Bonsai, Pinfold House, Crown Lane, Lower Peover, KNUTSFORD, Cheshire, WA16 9QA

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Email

office@kyotobonsai.co.uk

 

Last updated

18 September 2024

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